When there’s nothing in place, you build everything in the right order. The goal wasn’t just to get emails going. It was to build a complete owned-channel revenue engine that would compound over time and reduce dependence on paid traffic.
We started with the foundation. Email and SMS were configured from scratch: tracking, attribution, list hygiene, and a reporting structure so performance was measurable from day one.
List growth came next. Signup forms were redesigned with proper incentives and segmentation questions built in, so the list grew in both volume and quality. New subscribers came in pre-segmented and ready for relevant follow-up.
Then the full flow suite was built. Welcome series, browse abandonment, cart and checkout abandonment, post-purchase, winback, and VIP loyalty touchpoints etc. Every stage of the customer journey automated and optimized to convert and retain.
Finally, the campaign engine. A consistent calendar with defined content pillars: new drops, bestsellers, UGC, style guidance, education, and social proof. Campaigns went out on a reliable rhythm rather than whenever someone remembered to send something.